If something is not right, tell us
We make food by hand, to order. That means we cannot take back a box simply because you changed your mind — but if there is a genuine problem with what arrived, we will fix it, quickly and without an argument.
We will replace or refund if
- The box arrived damaged, crushed or leaking
- You received the wrong product or the wrong quantity
- The product was spoiled or stale on arrival
- Your order never arrived
How to raise it
- WhatsApp us on 0322 4428268 within 24 hours of delivery.
- Send your order number and a photo of the problem.
- We respond the same working day and either replace the box on our next run or refund you.
What we cannot accept
- Opened or partly eaten boxes where there is no fault on our side
- A change of mind after the order has been made — everything is handmade to order and cannot be resold
- Complaints about heat level — every product page states how spicy it is, so please read it before ordering Sour & Spicy
- Reports made more than 48 hours after delivery
Refunds
Approved refunds go back to the original payment method. Bank transfers, JazzCash and Easypaisa usually take 3–5 working days; card refunds 5–10 working days. Cash-on-delivery orders are refunded by bank transfer or Easypaisa to an account you give us.
Cancellations
You can cancel free of charge any time before we start making your order. Once it is being made we cannot cancel, because it cannot be sold to anyone else.