Where is my order?
The moment your parcel leaves our kitchen we send you an email and an SMS with the courier's tracking number. Tap the link in that message to see live status.
No tracking message yet?
That usually means one of these:
- It is still being made. Everything is handmade to order, so there is a gap between placing the order and the parcel going out.
- You paid online and we have not matched the payment yet. Send us the screenshot on WhatsApp with your order number and we will confirm it straight away.
- It went out today. Courier systems can take a few hours to show the first scan.
Still stuck?
WhatsApp us on 0322 4428268 with your order number (it is in your confirmation email, and looks like #1001) and we will check it for you personally. If you have an account, you can also see every order under your account.